Store Policies, Terms and Conditions

Appliance Department Return Policy

**This Return Policy only applies to major appliances**

We are committed to your satisfaction. Before purchasing an appliance, we encourage you to take advantage of our sales teams’ expertise, to help you choose the right product for your project. This will eliminate situations where you purchase a product that does not meet your needs. We are happy to provide appliance specifications to your contractors and designers, or to arrange for a measurement, to ensure that the appliances you order will fit your space.

If you are not satisfied with your appliance purchase, please contact your salesperson or you can reach us here.

Defective and damaged appliances

Please inspect all deliveries promptly. All damages, including cosmetic damage, must be reported within 48 hours of delivery. We will take care of any damage caused by our delivery team.

Defective and damaged appliances will be repaired or replaced in accordance with the manufacturer’s warranty. NOTE: Most manufacturers require a service call to diagnose the problem. See your product guide or ask your salesperson for warranty details. Damage caused by customer use or mishandling by a customer’s contractor/installer may not be covered by warranty.

Damaged or defective air conditioners and dehumidifiers will only be exchanged for the same model.

Appliances that do not meet your needs or expectations

Appliance returns will only be considered for products in their original, sealed packaging. Appliances that have been used, installed or where installation was attempted are not returnable. A restocking fee of up to 40% will be charged for returns, at the discretion of management. Any returned products must be free of any cosmetic damage. Labor charges, including delivery and installation, are non-refundable after the applicable delivery or installation. Customers are responsible for shipping charges incurred when returning a product.

Air conditioners and dehumidifiers are not returnable once their boxes are opened.

Special order and custom appliance pieces are non-refundable once the order is placed and finalized. Upfront payment in full is required to place a custom order.

Refunds for returned appliances will only be made in the same tender as the original purchase. Credit and debit card refunds will only be made to the card used for the original purchase. Note that debit card refunds may require the card to be presented in person, to prevent fraud. Cash purchases over $200 will be refunded in the form of a check. Refunds for check purchases are only available after 10 business days from the date of purchase.

By placing an order with Page Hardware & Appliance Co., you thereby agree to the above terms and conditions. In addition, you authorize your credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Hardware Return Policy

**This Return Policy does not apply to major appliances**

Cashiers may request a customer’s full name, address, and phone number on all returns.

Refunds for check purchases are only available after 10 business days from the date of purchase.

Refunds for cash purchases over $200.00 may be issued as store credit or by check within 10 business days of the return date.

Refunds for purchases made with a credit card or debit card will only be credited to the card used to make the purchase, unless approved by a manager. Notify the cashier if the original card used is no longer valid.

Refunds on purchases made with a Page Hardware Gift Card will be issued in the form of a Page Hardware gift card.

PLEASE NOTE: Coupons and coupon values are not refunded if items on the sales receipt/invoice are returned. Item value will be pro-rated to account for coupon discounting.

Items returned must be in new, unused condition, including all original packaging, manuals, and accessories. Exceptions will be made for damaged or defective merchandise.

Page Hardware will not accept the return or exchange of any item if the UPC code has been crossed out, removed from the packaging, or otherwise permanently altered.

Page Hardware reserves the right to test merchandise before accepting a return claimed as defective.

After 30 days, to return a damaged or defective item, please contact the manufacturer directly! All small electronics and cordless items are only returnable with a manager’s approval, and a 15% restocking fee may be charged. Special Order deposits become non-refundable if the product is not picked up within 10 days of its arrival. Also, a 15% restocking fee may be charged on all returned Special Orders.

Returns are not accepted on customized products including but not limited to:

• Tinted paint
• Cut glass, Plexi-glass, rope, chain, tubing, wire, pipe, or wooden dowels
• Re-keyed locks

Order Policies

Delivery and Shipping Policy

Page Hardware & Appliance Co. does not ship product outside of Connecticut.  Connecticut customers should select from delivery or in-store pickup options.  Delivery charges will be applied to your order.  Orders requiring multiple trips may incur multiple delivery charges.  If needed, disposal and installation fees are charged in addition to delivery fees.

You will be contacted within one business day of order completion to arrange delivery or pickup of your online purchase. Special orders and manufacturer backorders may delay your delivery. We cannot deliver to P.O. boxes or unstaffed warehouses. Payment in full must be received prior delivery.

Pickup

You will be notified via phone, text, or email when your order is ready for pickup.  When you arrive, please visit the appliance department for an appliance order, service desk for a hardware order, or call 203-453-5267 for curbside pickup.

Order Status

You may check the status of your order at any time by calling 203-453-5267 or by emailing saleshelp@pagehardware.com.

Order Cancellation

You may cancel your order at any time prior to pick up or delivery.  Special orders and custom orders are non-refundable once the order is placed and finalized.  A restocking fee may apply to cancelled regular stock orders.  Delivery, installation, or labor charges may not be fully refundable on cancelled orders.

Payment

The following credit cards are accepted as payment for online orders:  Visa, Mastercard, Discover, American Express.

Upfront payment in full is required to place a special order or custom order.  Payment in full is required prior to delivery or pickup.

Sales Tax

In-state orders will be charged 6.35% sales tax. Orders shipped outside of Connecticut will not be charged sales tax. Out-of-state customers are responsible for paying use tax on these purchases, in accordance with their state laws.  Note that Page Hardware & Appliance Co.’s policy prohibits shipping product outside of Connecticut.

Privacy Policy

Your privacy is important to us.  You may visit our website anonymously.  We collect information from you only when you register on the site, place an order, sign up, fill out a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site features.  When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.  Credit card information is processed by a third-party processor.  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

Some searches on pagehardware.com direct users to acehardware.com to make purchases.  Activity occurring on acehardware.com is bound by the terms and conditions of acehardware.com.

We may use the information we collect to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested, to allow us to better service you in responding to your customer service requests, to quickly process your transactions, and to administer a contest, promotion, survey or other site feature.

The privacy policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.  We reserve the right to update or change our policy at any time and the policy should be reviewed periodically.  Your continued use of the service after we post any modifications to the policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the privacy policy.

TERMS AND CONDITIONS OF SERVICE

Page Hardware & Appliance Co. ("Page Hardware," "our," "us" or "we") offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

SECTION 1 - PERSONAL INFORMATION

Submission of personal information through the store is governed by our Privacy Policy.

SECTION 2 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 3 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 4 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Page Hardware, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 5 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Page Hardware and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 6 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 7 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 8 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 9 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Connecticut, USA.

SECTION 10 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 QUESTIONS AND CONTACT INFORMATION

Questions about the Terms of Service or your order status should be sent to us by calling 203-453-5267 or by emailing saleshelp@pagehardware.com.